1. Subject
The present terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by the Auberge Ti'gousket establishment on its Website and mobile Services.
They govern all stages necessary for the reservation and follow-up of the reservation between the contracting parties.
Any reservation therefore implies the customer's full and unreserved acceptance of these conditions.
All customers acknowledge that they have the capacity to contract, i.e. that they are of legal age and not under guardianship.
Throughout this text, the names "Establishment" and "site" refer to the site named www.auberge-tigousket.fr and corresponding to the domain name that can be consulted at www.auberge-tigousket.fr.
2. Scope of application
These general terms and conditions of sale apply to all bookings made via the Internet, either directly or through our partners.
3. Opposability of general conditions
In all cases, the version of the general terms and conditions of sale enforceable against the customer is that in force at the time of booking.
4. Reservations
Reservations can be made via the website, by telephone, e-mail or post.
In general, reservations are confirmed upon receipt of the reservation confirmation and online payment of the total amount due.
In certain special cases, and with the agreement of Etablissement Auberge Ti'gousket, payment may be deferred (vacation vouchers, etc.).
In all cases, the reservation will only be confirmed once full payment has been received.
The establishment reserves the right to refuse any reservation if payment is not received.
Reservations from all sources are payable in euros only.
The establishment accepts the following credit cards: Visa and Mastercard, and has a secure reservation system (SSL) that protects and encrypts all sensitive data transmitted to the reservation to prevent any disclosure to a third party.
When booking, the customer will receive an online payment request via a 3D Secure link.
The customer is solely responsible for his choice of services and their suitability for his needs, and the establishment cannot be held liable in this respect.
5. Payment
Payment is debited at the time of booking, except in special cases (see point 4).
If additional services are ordered on site, a credit card imprint may be required. Payment must be made to the establishment at the end of the stay.
In order to prevent credit card fraud, the establishment may ask customers to show proof of identity.
6. Right of withdrawal
In accordance with article L. 121-21-8 12° of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code.
The Conditions of Sale for the fare booked specify the terms and conditions for cancelling and/or modifying the booking.
7. Change of stay
Any booking modification must be requested from the establishment by email or telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In the event of a change to the stay, the following conditions apply (except in cases of force majeure):
- In the event of no-show on the scheduled arrival date, the stay is due.
- Any stay begun is payable in full.
8. Cancellation of stay
All cancellations must be notified to the establishment by e-mail or telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In the event of cancellation, the following conditions apply (except in cases of force majeure):
- For all requests made less than 72 hours before the scheduled arrival date, the stay will be invoiced in full.
- In the event of no-show on the scheduled arrival date, the stay is due.
- Any stay begun is due in full.
9. Force majeure
Force majeure is defined as any unforeseeable, insurmountable event external to the parties that prevents either the customer or the establishment from fulfilling all or part of its obligations under the contract.
Cases of force majeure or fortuitous events are those usually recognized by the jurisprudence of French courts.
Each party may not be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends the parties' performance of their mutual obligations, and that each party shall bear the costs arising therefrom.
10. Prices
Prices are quoted in Euros.
VAT is always included.
The prices indicated include only the services strictly mentioned in the reservation.
At the time of invoicing, any additional services provided by the establishment during the stay and, where applicable, tourist tax will be added to the price mentioned in the reservation.
The prices applicable are those in force on the day of booking. Establishments are independent professionals and are free to change their prices at any time. Only the price indicated on the booking confirmation is binding.
11. Complaints, disputes
All complaints must be made to the establishment within 7 days of the date of stay.
Failing recourse to a conventional mediation procedure or any other alternative dispute resolution method within 30 days, either party may refer the matter to the competent legal jurisdiction.
12. Responsibilities
It is the responsibility of the Establishment to take out all guarantees and insurance necessary for the reception of the public in its Establishment and for the exercise of its activity.
In the event of theft, the Establishment is only liable for goods entrusted to it.
Customers are responsible for the safekeeping of their property and equipment. Customers must inform the establishment of any damage caused by them. The customer is responsible for all damage caused by his intermediary and undertakes, in the event of damage to the premises made available (room, common areas such as garden, terrace, kitchen, lounge, sauna, sports equipment) to bear the costs of restoration.
Any behavior contrary to public morality and order will lead the establishment to ask the customer to leave the establishment without compensation or reimbursement.
In the event that no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
The customer undertakes not to invite any person whose behavior is likely to be prejudicial to the establishment, which reserves the right to intervene if necessary. Customers may not bring in any outside drinks or foodstuffs without prior authorization from the management. The customer undertakes to ensure that participants and their guests comply with all the rules and regulations of the establishment (in particular the smoking ban). The customer shall ensure that participants do not disrupt the operation of the establishment or endanger the safety of the establishment or persons in it.
Unless otherwise expressly agreed, the customer must leave the room before 10am on the day the reservation ends. Failure to do so will result in an additional night's charge.
Pets are not allowed in the establishment.
Auberge Ti'gousket offers free WIFI access, enabling customers to connect to the Internet. The customer undertakes to ensure that the computer resources made available by the establishment will not be used in any way for the purposes of reproducing, representing, making available or communicating to the public works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorization is required. Should the customer fail to comply with the aforementioned obligations, he or she runs the risk of being accused of counterfeiting (article L.335-3 of the French Intellectual Property Code), punishable by a fine of 300,000 euros and three years' imprisonment. The customer is also required to comply with the security policy of the establishment's Internet service provider, including the rules governing the use of security measures implemented to prevent the illicit use of IT resources, and to refrain from any action that might undermine the effectiveness of these measures.
The photographs presented on the Site and the Mobile Services of the establishment or those of its partners are for information purposes only. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the establishments presented give as accurate an idea as possible of the accommodation services offered, variations may occur, notably due to changes in furnishings or possible renovations.
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorized payment by the bearer's bank.
13. Relocation
In the event of an exceptional event or the impossibility of making the reserved room available to the customer, or in the event of force majeure, the establishment reserves the right to accommodate the customer in whole or in part in an establishment of equivalent category, for services of the same nature and subject to the customer's prior agreement.
Any additional costs for the room, transport between the two establishments and a telephone call will be borne by the establishment.
14. Mediation
The decree of October 30, 2015 on the mediation of consumer disputes, which transposes into French law directive 2013/11/EU of May 21, 2013 on the out-of-court settlement of consumer disputes, and order no. 2015-1033 of August 20, 2015 on the out-of-court settlement of consumer disputes, specify the conditions for applying article L152-1 of the Consumer Code, which requires professionals in all consumer sectors to offer a mediation procedure in the event of a dispute with their customers. By law, mediation must be concluded within 90 days. We invite you to formulate your requests exclusively by e-mail, which will bring a dating of your correspondence and keep a personal archive.
Internal mediation :
For all unresolved disputes, we invite you to contact the Internal Mediation department, which undertakes to provide you with a satisfactory response within 30 days.
In the event of dissatisfaction, you are advised to contact an external mediator of your choice.
External mediation :
You will find all the official information on mediation on the government website: http://www.economie.gouv.fr/mediation-conso
We invite you to consult the Medicys website: https://www.mieist.bercy.gouv.fr
If you are a member of FEVAD and would like to consult or join: http://www.mediateurfevad.fr
The DGCCRF website: https://www.economie.gouv.fr/dgccrf
You can also consult the European Commission's appeals: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
We would also like to draw your attention to the existence of the European authority, which is called upon to issue binding rulings on disputes concerning cross-border processing activities, thereby guaranteeing uniform application of EU rules and avoiding different responses to the same case in different jurisdictions: https://edpb.europa.eu/edpb_fr
15. Applicable law
These terms and conditions of sale are governed by French and European law.